Frequently Asked Questions
Your Questions Matter, and We're Here to Answer
The process of purchasing antiques through our website is very simple. Please follow these steps:
Visit our store section (or click here).
Find the item you like.
Click "Add to Cart" at the bottom and proceed to checkout.
Fill out the form with your name, address, country, email address, and phone number.
Click "Complete" and choose a payment method.
We accept most major credit cards, as well as Alipay and WeChat Pay.
How to Place an Order
The process of purchasing antiques through our website is very simple. Please follow these steps:
1. Visit our store section (or click here).
2. Find the item you like.
3. Click "Add to Cart" at the bottom and proceed to checkout.
4. Fill out the form with your name, address, country, email address, and phone number.
5. Click "Complete" and choose a payment method.
We accept most major credit cards, as well as Alipay and WeChat Pay.
How to Ship My Items
After completing your purchase, you will receive a confirmation email and invoice from us, along with the courier's contact information. You need to submit your purchased item's details to the courier and pay for the shipping costs. The courier will then collect, pack, and ship your item from the Asian Art Center.
How Long Until I Receive My Items?
Once the courier confirms receipt of the packaging and postage fees, the shipment will typically be dispatched within 7-10 business days. You will receive a confirmation email from the courier once your item has been shipped, including the carrier's name and tracking number.
The process of purchasing antiques through our website is very simple. Please follow these steps:
Visit our store section (or click here).
Find the item you like.
Click "Add to Cart" at the bottom and proceed to checkout.
Fill out the form with your name, address, country, email address, and phone number.
Click "Complete" and choose a payment method.
We accept most major credit cards, as well as Alipay and WeChat Pay.
What Taxes and Duties Must I Pay?
During delivery, customs fees, import duties, taxes, and other charges may apply depending on the destination country. These fees are the recipient's responsibility.
Definition of Shipping Risks:
Upon purchase and once the courier collects the item from the Asian Art Center, all ownership and risk of loss are transferred to the recipient. We recommend purchasing insurance for your item during shipping.
Are Prices Negotiable?
For certain items, we do accept offers. You can leave a message in the chat window or send us an email with the item's link and your offer.
We strongly advise buyers to carefully inspect the items they are interested in before placing a final order. Due to the unique nature of our items, we do not accept returns. All items are sold "as is," and all sales are final.
What If I Don't Like the Item After Receiving It?
We strongly advise buyers to carefully inspect the items they are interested in before placing a final order. Due to the unique nature of our items, we do not accept returns. All items are sold "as is," and all sales are final.
What Is Your Return Policy?
Due to the high cost of moving these items from one place to another, we do not offer refunds, returns, or exchanges. All sales are final. Please ensure you review the item descriptions and photos carefully before purchasing, and conduct proper due diligence, whether involving an expert or checking personally.
What Are the Measurements of the Items I Ordered?
The dimensions listed online are hand-measured. While we strive for accuracy, there may be slight variations.
The process of purchasing antiques through our website is very simple. Please follow these steps:
Visit our store section (or click here).
Find the item you like.
Click "Add to Cart" at the bottom and proceed to checkout.
Fill out the form with your name, address, country, email address, and phone number.
Click "Complete" and choose a payment method.
We accept most major credit cards, as well as Alipay and WeChat Pay.
Can You Guarantee Authenticity?
All our online collections come from collectors. While we provide images and descriptions that are as accurate as possible, we do not guarantee the absolute accuracy of the provided artwork descriptions, including their accuracy, completeness, and authenticity. We recommend buyers conduct their own due diligence to ensure the products meet their expectations. Particularly for high-value and large items, we suggest that buyers and professionals inspect the items of interest together. All sales are final, and we do not offer returns.
What If My Question Isn't Answered Here? How Can I Contact Your Company?
Generally, we respond promptly to inquiries. However, if you do not receive a timely reply, you can email us at info@nyasianarts.com
Do You Want to Buy My Collection/Artwork? Or Can You Help Me Sell My Inherited Collection?
Typically, we do not purchase items directly from individual collectors. However, there may be exceptions. If you have a collection list with descriptions and provenance, we may be able to assist you based on the circumstances.
Do You Offer Antique Appraisal Services?
We occasionally offer on-site appraisal services throughout the year. Please refer to our website for the latest information. At other times, you can send photos, dimensions, provenance, and descriptions of your items to our email. Our staff will respond or contact you directly after receiving your email.
Can You Ship My Order to Another Country?
Currently, we primarily accept orders for shipping within the United States. We also ship to Hong Kong, Shanghai, Beijing, Guangzhou, and Shenzhen, with plans to expand to other regions in the future. Regarding shipping costs, buyers can contact the shipping company after purchase to get an accurate quote.
Contact us for any other questions :)